The New Siri’s Biggest Strength Is Not Intelligence
A useful AI assistant needs relevant personal context, the capability to use it, and an experience that helps users understand its limits.
Nielsen Norman Group Articles
Updated 3 min ago · 20 articles from Nielsen Norman Group
Context Libraries: How AI Power Users Manage Context Engineering
Claude power users rarely edit their context files and often can’t find them. Your AI agent is only as powerful as its context library.
Empathy Mapping: The First Step in Design Thinking
Empathy maps help UX teams visualize user attitudes and behaviors, building a shared understanding of end users while highlighting gaps in existing user data.
The New Big Ball of Mud: Why Agentic AI Systems Turn Fragile
AI makes building nearly free, so users grow agentic systems piecemeal into fragile messes they no longer understand.
How AI Works and How Users Think About It: Study Guide
Unsure where to start? Use this collection of links to our articles and videos to learn about how artificial intelligence works, and how users think about it.
When Should You Disclose AI Use? The PACED Framework
How people react to being told that AI helped create a piece of content varies with audience, context, the nature and degree of AI use.
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Designing AI Products and Features: Study Guide
Unsure where to start? Use this collection of links to our articles and videos to learn about recommendations for designing AI products and features.
The 3 Roles of Context for AI Agents
AI-agent power users curate 3 kinds of context: global (across tasks), local (task-specific), and ambient (raw streams like email).
UX Conference December Announced (Dec 2 - Dec 15)
Take up to 5 in-depth training courses, teaching user experience best practices for successful design. Training focused on long-lasting skills for UX profess...
Test Complex Interactions Earlier with AI Prototyping
AI tools make it feasible to build fully interactive prototypes of complex interfaces so you can test them with users earlier in the design process.
AI Can Help Write an Article, but It Can’t Stand Behind It
NN/G uses AI for clarity, formatting, and critique, but humans retain editorial judgment and responsibility for every article.
Using AI for UX Work: Study Guide
Unsure where to start? Use this collection of links to our articles and videos to learn about the best ways to use artificial intelligence for UX work.
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